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August 8, 2014. It looks like some of the fur is growing back, but it might have been under the CO before. |
Oh boy, have the past few days been a roller coaster- a few ups and a lot of downs. We had our 3rd vet appointment on Wednesday and I was really anxious to try to finally get some information. I asked the first question as we were checking in, why is my bill so much? Had they forgotten to apply the emergency discount that we were granted? They hadn't forgotten, they didn't do it. Turns out, we had been misled about that whole Emergency Care Grant (ECG) situation. We also didn't get to see the vet that day because of the amount we still owed without the discount. Our payments were current, but there was still a balance we couldn't pay off right then.
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| August 8, 2014. Looks like it might have grown. |
The staff at the SPCA told us repeatedly that the discount (actually a grant but it boils down to a discount for the pet owner) would be applicable to all of the care stemming from the original emergency visit. They even told us several times that it "might" even be able to be applied to surgery if she had been a surgical candidate. They knew none of this was true. The discount only covered the emergency visit. Cancer doesn't count for some reason. I feel like I was purposely misled, I agreed to be responsible for a bill they told me would only be half and they charged me for most of it.
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| August 8, 2014. We may need to get more aggressive with her treatment. |
I probably wouldn't feel so misled but there are several things I am not happy with, especially when looked at all together. I sure don't feel as if they were actually doing anything for Pheona or even telling us what the heck is going on. All of the information that we have on mast cell tumors and even her medication we have found online. After 3 visit all we know from them is they can't operate, but not what they actually can do. I feel like they are having us come back every week or two just for the exam fee. It costs $65 a pop for them to take less than 3 minutes with us and all they do is touch her tumor and say "we don't know, come back in a couple of weeks". That fee doesn't even count tests, meds and prescription food.
Then there is the whole issue with the prednisone. At the very first visit, when she was diagnosed, they gave her 11.5 prednisone pills (20 mg) with instructions to take 1.5 pills per day. They told us to also give her 3 Benadryls twice a day for 2 days, to fight the histamine release from the biopsy (aspirate). When we left they said they would call us the next day and let us know what to do next. Completely overwhelmed and terrified we clutched the little bottle of pills, went home, hugged Pheona tight and cried for the rest of the day.
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Pheona on her 8th birthday at Dolores Park. January 28, 2012 |
After we got home it occurred to me that if one Benadryl made Pheona so intoxicated that she can barely stand and can't hold her bladder, what would
3 of them do to her? We made the decision to only give her one of them that night and planned to ask the vet if 3 was really safe when he called the next day. We gave her the dose of prednisone with her supper because the vet told us (and there was a warning label saying) it needed to be taken with food. That was the
only warning we were given regarding the prednisone, either verbally or written anywhere. It shouldn't have been.
There should have also been a label on the bottle of prednisone warning not to stop it suddenly.
Patients have to be weaned off, it is dangerous to stop taking the steroid abruptly. It can even be fatal. We knew nothing about that but we did want to know if she should keep taking it or if it was only for a short time, like the Benadryl. At 1.5 pills per day, there were 7 days worth of medicine in that bottle. That should have been plenty since they were supposed to call us in the next day or two. Supposed to, schmosed to.
They didn't call the next day. Or the next one, which was Independence Day. I told myself it was just that the holiday was mixing things up and to be patient (I tend to be impatient and want to be less so). But then, they didn't call on Monday either. On Tuesday we started calling them. The doctor was, of course, always too busy to speak with us. The reception person would apologize for the delay and promise us that the vet would call "tomorrow,
for sure". We played this game with them for 3 weeks!
Three weeks is a long time to just be left hanging, right after having a C-bomb dropped in your lap.By the time they got back to us her prednisone had been gone for 2 weeks, stopped abruptly and we were completely ignorant to the danger. It wasn't until the vet put her back on it and we saw the warning on the new bottle that we realized what kind of danger she had been in. Now, normally this kind of stuff would have upset me so much I would have let them have it right there and then switched to a new vet by the 3rd or 4th day they didn't call us. This cancer diagnosis and lack of information had me so terrified and distraught that I wasn't able to see how poorly we were being treated. Even if I had seen it, I was too insecure and frozen in fear to do a single thing about it.
Since we didn't see the vet the last time we went to the SPCA they gave us a hard time about refilling her prednisone, and we only had 3 left. At first they tried to tell us they couldn't refill it without an appointment (which would make the refill total about $100 rather than $30) even though they had JUST seen her 10 days ago. When I pointed out that failing to refill this particular drug, at least enough for us to wean her off safely, would endanger Pheona's life and how I would sue them if she died, they were suddenly able to offer her 5 more pills. We had to pay off our outstanding balance and for the pills they were giving us to get the refill though. Luckily, thanks to our fundraiser we were able to do that. We are back at the starting point as far as fundraising now, but we were able to get the medicine so she wouldn't get sick or die from withdrawal. Until I have her new doctor set up and some money to cover meds I don't dare put her back on that steroid. The risk of running out is just too dangerous.
The moment they told us she had cancer we should have searched for a specialist, but I thought the SPCA either had one or would refer us to one if we needed it. They never mentioned having her see an oncologist, just coming back to see the same vets who know very little about mast cell tumors, or an kind of cancer. Looking back now, it would have been nice of them to tell us they had no idea what they were doing. I feel like they took advantage of our vulnerable emotional state to bill us for as much as possible. Thankfully a friend of a friend on FB suggested the
San Francisco Veterinary Specialists.

Since SFVS is only a block from the SPCA my husband, Steve, stopped to get some information after picking up her refill. They were not happy to hear about the treatment she has received so far and urged us to make an appointment with them. They require payment at the time of services though. The first visit is $130 but they spend an hour with us education us on her tumor, learning about Pheona and tailoring her treatment plan/medications to make sure that she still has a good quality of life. That is something that the SPCA certainly wasn't worried about but is an important aspect of the care at SFVS. My focus at the moment is raising that $130.

Another thing that made me mad at the SPCA, she didn't appear to be ill at all until they said she was and started "treating her". She was playful, energetic and had plenty of energy. She certainly wasn't leaking pee everywhere! Once treatment started she suddenly looks and acts like a very sick dog. She has no quality of life anymore. She gets so dopey on the Benadryl we cut the dose ourselves so she could stand up and walk on her own at least. The SFVS said they would adjust the meds so she still has a good quality of life as well as healing.
I can not thank the folks who have donated to
our fundraiser or
supply drive already enough. Without those donations we wouldn't have been able to pay off our SPCA bill to get her meds refilled. That could have been more dangerous than the cancer! We are really optimistic that we will be able to raise enough to pay for her to see Dr. Stephen Atwater at the SFVS. There are so many people who love Pheona and even more who don't know her but love dogs, or animals in general. Today we received a bottle of donated cannabis oil from a trusted source. We were given a bottle of CO infused coconut oil to give her orally/anally (we haven't actually tried anal application yet) and concentrated cannabis oil for topical use.
I am anxious to get her in to see the oncologist. We are still working with very little information about her specific situation. I am also hoping that they have some programs available to help with the cost of cancer treatment. I am sure that can start to add up to thousands and thousands of dollars. I still feel so lost and overwhelmed, getting in at SFVS should help alleviate some of the stress of uncertainty. I hope anyway.